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Join our team at Palmetto Superfoods Santa Cruz as a Store Manager/ Ops Lead!

At Palmetto Superfoods, we specialize in making one-of-a-kind superfood bowls with authentic Brazilian Açaí coupled with an array of additional bases and toppings that compliment your tastebuds! Either have it your way and build your own or choose a signature blend. Our mission is to fuel a better you, one blend at a time. We focus on clean, healthy, and nourishing ingredients only. No stabilizers, no processed ingredients, and nothing artificial. Whole & real foods only.

We are growing every day and are looking for highly skilled individuals with enormous potential to join our team and grow alongside us. We look forward to hearing your story!

DUTIES/RESPONSIBILITIES:

Leadership & Communication:

Work with HR and Leadership to refine policies, training programs, and employee engagement strategies.
Provide ongoing training, feedback, and support to employees, especially new hires.
Keep team morale up and strong by providing clear expectations, consistent feedback, recognition, and opportunities for growth.
Stay updated on live communications through channels, such as Slack, text, and email.
Have transparent conversations with staff on being well-versed in policies and procedures to emphasize importance of accountability and safety.

Financial & Inventory Management:

Track sales and store performance.
Work on cost control, waste reduction, efficiency improvements.
Reduce Instacart usage by prioritizing purchase from warehouse to minimize waste.
Prevent overproduction by ensuring adherence to Palmetto Superfood recipes.
Manage store cash deposits with company approved bank debit/deposit cards.
Collaborate with warehouse contacts to ensure timely orders and address missed orders promptly.
Closely track warehouse inventory, in-store inventory management, and closing reports.

Technological Operations & Resolution:

Identify root causes of technological issues, such as hardware malfunctions, Wi-Fi connectivity issues, or user errors.
Troubleshoot, such as by restarting systems, escalating to DoorDash support, or escalate to the relevant support team for back-end problems to Charles and Hessam.
Train shift leads on common technology troubleshooting steps.
Document issues, especially recurring ones, and follow up on unresolved problems.
Implement appropriate training to prevent common tech-related issues from affecting smooth operation.

Store Operations & Compliance:

Oversee adherence to company policies, health and safety regulations, and labor laws.
Monitor and enforce compliance with food safety and cleanliness standards.
Support new store openings and ensure smooth integration into existing operations.
In-store presence is crucial on weekends due to high demand rate.
Balance in-store support and administrative responsibilities.
Handle staffing concerns, including scheduling, hiring, performance management, and disciplinary actions when necessary.
Review timecards, time-off requests, and coordinate staff assignments appropriately.

Customer Experience & Service Standards:

Maintain high service standards that adhere to company values.
Address customer complaints and feedback, implementing necessary improvements.
Develop strategies to enhance customer experience and retention efforts.

Succession Planning & Team Development:

Identify and mentor high-potential employees by assessing their strengths, skills, and leadership potential.
Delegate key responsibilities to developing team members to build leadership skills and readiness for future roles.
Provide ongoing coaching, training, and performance feedback to prepare employees for internal promotions.
Regularly review and adjust succession planning strategies to ensure a strong talent pipeline for store leadership roles.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Minimum 2 years of retail or food & beverage leadership experience, including direct supervision of hourly employees.
Experience managing high-volume, guest-facing environments with fast pace and shifting priorities.
Proven ability to lead teams, efficiently delegate tasks, and uphold high operational and service standards.
Demonstrated ability to lead, coach, and develop teams, including new-hire training, performance feedback, and supporting employee growth.
Ability to create a positive, inclusive workplace where employees feel valued, supported, and able to perform at their best.
Strong knowledge of daily store operations such as cash handling, inventory control, food safety, health regulations, and shift management.
Ability to maintain brand standards around quality, cleanliness, merchandising, and customer experience.
Proficiency in using POS systems, scheduling software, and basic computer applications (Google Workspace, Microsoft Office).
Experience assisting with recruiting, onboarding, and staff scheduling.
Excellent customer service skills, both in person and through digital communication; a positive and engaging personality is essential.
Must maintain a clean, professional appearance and consistently demonstrate a positive, team-oriented attitude.
Flexibility with scheduling - shifts may include early mornings, evenings, weekends, and holidays (7 AM to 9 PM).
Open availability is strongly preferred.
Be able to provide employment references and complete a reference check as part of the hiring process.
Food Safety Manager Certificate is a plus!
Ability to be on-site at both our Santa Cruz location (1335 Pacific Ave, Santa Cruz, CA 95060) and soon-to-open Los Gatos location (50 University Ave, Los Gatos, CA, 95032) is a plus!
Must hold a valid Food Handler Permit at the time of hiring.

PHYSICAL REQUIREMENTS:

Ability to stand or walk for extended periods (up to 8 hours per shift) as needed.
Ability to lift up to 25 lbs as needed.
Ability to frequently bend, reach, push, and pull as necessary to support business operations.
Ability to travel when necessary.
Comfortable working in a fast-paced environment with frequent movement as needed.

WORK ENVIRONMENT:

This role takes place in a busy retail environment with frequent interaction with customers and team members when in-person.
Exposure to varying noise levels, temperature changes, and cleaning supplies when in-person.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

BENEFITS:

Paid Time Off/Sick Leave.
Food Handler (Paid) Training/Reimbursement as needed.
100% off (free) Medium Bowl or Smoothie on each day worked.
15% off Discount for Friends and Family.
Retirement Savings Plan.
Commuter Reimbursements when applicable.
Access to Social/ Influencer Events such as Outside Lands Music Festival (Based on Employee Status).
Access to Sport Events such as Warriors, Concerts at Chase Center, & 49ers at Levi's Stadium (Based on Employee Status).
Growth opportunities into roles, such as General Manager.

About Palmetto Superfoods:

A \"build your own\" vegan friendly, dairy-free, and healthy açaí bowl concept. We are not a traditional restaurant - we like to think of Palmetto Superfoods as a product/service, delivering it to the end consumer in different formats physically AND digitally. We believe in building a Omni-channel like brand where we have physical locations, online local delivery, e-commerce, CPG wholesale, and International licensing while building out international supply chain and production facilities to support all avenues of our business. We believe this will be crucial in building a prominent food & beverage brand in regards to the future of the food industry. We are growing fast and we are looking for hard working individuals to grow with us as we open more locations and start our online operations as well.

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