Palmetto Superfoods
Store Manager / Operations Lead
Santa Cruz, California•Full-time
$25 - $30 hourly
$25 - $30 hourly
About the Job
Join our team at Palmetto Superfoods Santa Cruz as a Store Manager/ Ops Lead!
At Palmetto Superfoods, we specialize in making one-of-a-kind superfood bowls with authentic Brazilian Açaí coupled with an array of additional bases and toppings that compliment your tastebuds! Either have it your way and build your own or choose a signature blend. Our mission is to fuel a better you, one blend at a time. We focus on clean, healthy, and nourishing ingredients only. No stabilizers, no processed ingredients, and nothing artificial. Whole & real foods only.
We are growing every day and are looking for highly skilled individuals with enormous potential to join our team and grow alongside us. We look forward to hearing your story!
DUTIES/RESPONSIBILITIES:
Leadership & Communication:
- Work with HR and Leadership to refine policies, training programs, and employee engagement strategies.
- Provide ongoing training, feedback, and support to employees, especially new hires.
- Keep team morale up and strong by providing clear expectations, consistent feedback, recognition, and opportunities for growth.
- Stay updated on live communications through channels, such as Slack, text, and email.
- Have transparent conversations with staff on being well-versed in policies and procedures to emphasize importance of accountability and safety.
Financial & Inventory Management:
- Track sales and store performance.
- Work on cost control, waste reduction, efficiency improvements.
- Reduce Instacart usage by prioritizing purchase from warehouse to minimize waste.
- Prevent overproduction by ensuring adherence to Palmetto Superfood recipes.
- Manage store cash deposits with company approved bank debit/deposit cards.
- Collaborate with warehouse contacts to ensure timely orders and address missed orders promptly.
- Closely track warehouse inventory, in-store inventory management, and closing reports.
Technological Operations & Resolution:
- Identify root causes of technological issues, such as hardware malfunctions, Wi-Fi connectivity issues, or user errors.
- Troubleshoot, such as by restarting systems, escalating to DoorDash support, or escalate to the relevant support team for back-end problems to Charles and Hessam.
- Train shift leads on common technology troubleshooting steps.
- Document issues, especially recurring ones, and follow up on unresolved problems.
- Implement appropriate training to prevent common tech-related issues from affecting smooth operation.
Store Operations & Compliance:
- Oversee adherence to company policies, health and safety regulations, and labor laws.
- Monitor and enforce compliance with food safety and cleanliness standards.
- Support new store openings and ensure smooth integration into existing operations.
- In-store presence is crucial on weekends due to high demand rate.
- Balance in-store support and administrative responsibilities.
- Handle staffing concerns, including scheduling, hiring, performance management, and disciplinary actions when necessary.
- Review timecards, time-off requests, and coordinate staff assignments appropriately.
Customer Experience & Service Standards:
- Maintain high service standards that adhere to company values.
- Address customer complaints and feedback, implementing necessary improvements.
- Develop strategies to enhance customer experience and retention efforts.
Succession Planning & Team Development:
- Identify and mentor high-potential employees by assessing their strengths, skills, and leadership potential.
- Delegate key responsibilities to developing team members to build leadership skills and readiness for future roles.
- Provide ongoing coaching, training, and performance feedback to prepare employees for internal promotions.
- Regularly review and adjust succession planning strategies to ensure a strong talent pipeline for store leadership roles.
REQUIREMENTS/MINIMUM QUALIFICATIONS:
- Minimum 2 years of retail or food & beverage leadership experience, including direct supervision of hourly employees.
- Experience managing high-volume, guest-facing environments with fast pace and shifting priorities.
- Proven ability to lead teams, efficiently delegate tasks, and uphold high operational and service standards.
- Demonstrated ability to lead, coach, and develop teams, including new-hire training, performance feedback, and supporting employee growth.
- Ability to create a positive, inclusive workplace where employees feel valued, supported, and able to perform at their best.
- Strong knowledge of daily store operations such as cash handling, inventory control, food safety, health regulations, and shift management.
- Ability to maintain brand standards around quality, cleanliness, merchandising, and customer experience.
- Proficiency in using POS systems, scheduling software, and basic computer applications (Google Workspace, Microsoft Office).
- Experience assisting with recruiting, onboarding, and staff scheduling.
- Excellent customer service skills, both in person and through digital communication; a positive and engaging personality is essential.
- Must maintain a clean, professional appearance and consistently demonstrate a positive, team-oriented attitude.
- Flexibility with scheduling - shifts may include early mornings, evenings, weekends, and holidays (7 AM to 9 PM).
- Open availability is strongly preferred.
- Be able to provide employment references and complete a reference check as part of the hiring process.
- Food Safety Manager Certificate is a plus!
- Ability to be on-site at both our Santa Cruz location (1335 Pacific Ave, Santa Cruz, CA 95060) and soon-to-open Los Gatos location (50 University Ave, Los Gatos, CA, 95032) is a plus!
- Must hold a valid Food Handler Permit at the time of hiring.
PHYSICAL REQUIREMENTS:
- Ability to stand or walk for extended periods (up to 8 hours per shift) as needed.
- Ability to lift up to 25 lbs as needed.
- Ability to frequently bend, reach, push, and pull as necessary to support business operations.
- Ability to travel when necessary.
- Comfortable working in a fast-paced environment with frequent movement as needed.
WORK ENVIRONMENT:
- This role takes place in a busy retail environment with frequent interaction with customers and team members when in-person.
- Exposure to varying noise levels, temperature changes, and cleaning supplies when in-person.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
BENEFITS:
- Paid Time Off/Sick Leave.
- Food Handler (Paid) Training/Reimbursement as needed.
- 100% off (free) Medium Bowl or Smoothie on each day worked.
- 15% off Discount for Friends and Family.
- Retirement Savings Plan.
- Commuter Reimbursements when applicable.
- Access to Social/ Influencer Events such as Outside Lands Music Festival (Based on Employee Status).
- Access to Sport Events such as Warriors, Concerts at Chase Center, & 49ers at Levi's Stadium (Based on Employee Status).
- Growth opportunities into roles, such as General Manager.
About Palmetto Superfoods:
A "build your own" vegan friendly, dairy-free, and healthy açaí bowl concept. We are not a traditional restaurant - we like to think of Palmetto Superfoods as a product/service, delivering it to the end consumer in different formats physically AND digitally. We believe in building a Omni-channel like brand where we have physical locations, online local delivery, e-commerce, CPG wholesale, and International licensing while building out international supply chain and production facilities to support all avenues of our business. We believe this will be crucial in building a prominent food & beverage brand in regards to the future of the food industry. We are growing fast and we are looking for hard working individuals to grow with us as we open more locations and start our online operations as well.
About Palmetto Superfoods
A "build your own" vegan friendly, dairy-free, and healthy açaí bowl concept. We are not a traditional restaurant– we like to think of Palmetto Superfoods as a product/service, delivering it to the end consumer in different formats physically AND digitally. We believe in building a Omni-channel like brand where we have physical locations, online local delivery, e-commerce, CPG wholesale, and International licensing while building out international supply chain and production facilities to support all avenues of our business. We believe this will be crucial in building a prominent food & beverage brand in regards to the future of the food industry. We are growing fast and we are looking for hard working individuals to grow with us as we open more locations and start our online operations as well.
𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻
To fuel a better you, one blend at a time.
𝗢𝘂𝗿 𝗩𝗶𝘀𝗶𝗼𝗻
To create a world where açaí and nutritious superfoods are sustainably sourced & delivered to people and communities everywhere, while positively enriching their lifestyle and wellbeing.
𝗖𝗼𝗿𝗲 𝗩𝗮𝗹𝘂𝗲𝘀
At Palmetto Superfoods, our core values are the guiding principles that shape everything we do, from the products we serve to the way we interact with our customers and employees. We firmly believe these values set the foundation for fostering a positive and impactful environment for all.
𝗣𝗮𝘀𝘀𝗶𝗼𝗻: Passionate pursuit of progress and growth
𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Embrace change, learn quickly, and pivot strategies when necessary, allowing us to thrive and seize opportunities
𝗟𝗼𝘆𝗮𝗹𝘁𝘆: Prioritize unwavering commitment and dedication to our customers, fostering a strong foundation of mutual respect
𝗠𝗲𝘁𝗶𝗰𝘂𝗹𝗼𝘂𝘀: Strive for excellence through meticulous execution, consistently delivering high-quality results
𝗘𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝗺: Approaching challenges with positive energy, a willingness to learn, and a contagious excitement that fuels innovation and inspires others
𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸: Collaboration is the key to creating exceptional experiences for our customers and supporting one another
𝗧𝗿𝘂𝘀𝘁: Building strong, authentic relationships founded on mutual trust, where open communication, reliability, and integrity are the cornerstones of every interaction
𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻: By fostering a culture of structured thinking and proactive organization, we strive to deliver consistent quality and timely results
Learn more: palmettosuperfoods.com
𝘗𝘢𝘭𝘮𝘦𝘵𝘵𝘰 𝘚𝘶𝘱𝘦𝘳𝘧𝘰𝘰𝘥𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘵𝘺 𝘢𝘯𝘥 𝘪𝘯𝘤𝘭𝘶𝘴𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦. 𝘞𝘦 𝘱𝘳𝘰𝘩𝘪𝘣𝘪𝘵 𝘥𝘪𝘴𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘩𝘢𝘳𝘢𝘴𝘴𝘮𝘦𝘯𝘵 𝘰𝘧 𝘢𝘯𝘺 𝘬𝘪𝘯𝘥 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘳𝘢𝘤𝘦, 𝘤𝘰𝘭𝘰𝘳, 𝘴𝘦𝘹, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘺, 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘱𝘳𝘦𝘨𝘯𝘢𝘯𝘤𝘺, 𝘰𝘳 𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘱𝘳𝘰𝘵𝘦𝘤𝘵𝘦𝘥 𝘤𝘩𝘢𝘳𝘢𝘤𝘵𝘦𝘳𝘪𝘴𝘵𝘪𝘤 𝘢𝘴 𝘰𝘶𝘵𝘭𝘪𝘯𝘦𝘥 𝘣𝘺 𝘧𝘦𝘥𝘦𝘳𝘢𝘭, 𝘴𝘵𝘢𝘵𝘦, 𝘰𝘳 𝘭𝘰𝘤𝘢𝘭 𝘭𝘢𝘸𝘴.
𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻
To fuel a better you, one blend at a time.
𝗢𝘂𝗿 𝗩𝗶𝘀𝗶𝗼𝗻
To create a world where açaí and nutritious superfoods are sustainably sourced & delivered to people and communities everywhere, while positively enriching their lifestyle and wellbeing.
𝗖𝗼𝗿𝗲 𝗩𝗮𝗹𝘂𝗲𝘀
At Palmetto Superfoods, our core values are the guiding principles that shape everything we do, from the products we serve to the way we interact with our customers and employees. We firmly believe these values set the foundation for fostering a positive and impactful environment for all.
𝗣𝗮𝘀𝘀𝗶𝗼𝗻: Passionate pursuit of progress and growth
𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Embrace change, learn quickly, and pivot strategies when necessary, allowing us to thrive and seize opportunities
𝗟𝗼𝘆𝗮𝗹𝘁𝘆: Prioritize unwavering commitment and dedication to our customers, fostering a strong foundation of mutual respect
𝗠𝗲𝘁𝗶𝗰𝘂𝗹𝗼𝘂𝘀: Strive for excellence through meticulous execution, consistently delivering high-quality results
𝗘𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝗺: Approaching challenges with positive energy, a willingness to learn, and a contagious excitement that fuels innovation and inspires others
𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸: Collaboration is the key to creating exceptional experiences for our customers and supporting one another
𝗧𝗿𝘂𝘀𝘁: Building strong, authentic relationships founded on mutual trust, where open communication, reliability, and integrity are the cornerstones of every interaction
𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻: By fostering a culture of structured thinking and proactive organization, we strive to deliver consistent quality and timely results
Learn more: palmettosuperfoods.com
𝘗𝘢𝘭𝘮𝘦𝘵𝘵𝘰 𝘚𝘶𝘱𝘦𝘳𝘧𝘰𝘰𝘥𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘵𝘺 𝘢𝘯𝘥 𝘪𝘯𝘤𝘭𝘶𝘴𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦. 𝘞𝘦 𝘱𝘳𝘰𝘩𝘪𝘣𝘪𝘵 𝘥𝘪𝘴𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘩𝘢𝘳𝘢𝘴𝘴𝘮𝘦𝘯𝘵 𝘰𝘧 𝘢𝘯𝘺 𝘬𝘪𝘯𝘥 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘳𝘢𝘤𝘦, 𝘤𝘰𝘭𝘰𝘳, 𝘴𝘦𝘹, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘺, 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘱𝘳𝘦𝘨𝘯𝘢𝘯𝘤𝘺, 𝘰𝘳 𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘱𝘳𝘰𝘵𝘦𝘤𝘵𝘦𝘥 𝘤𝘩𝘢𝘳𝘢𝘤𝘵𝘦𝘳𝘪𝘴𝘵𝘪𝘤 𝘢𝘴 𝘰𝘶𝘵𝘭𝘪𝘯𝘦𝘥 𝘣𝘺 𝘧𝘦𝘥𝘦𝘳𝘢𝘭, 𝘴𝘵𝘢𝘵𝘦, 𝘰𝘳 𝘭𝘰𝘤𝘢𝘭 𝘭𝘢𝘸𝘴.