Palmetto Superfoods

About the Job

• Memorize the 1-2-3 steps for building a proper superfood bowl and confidently explain the health benefits of ingredients to customers in an upbeat and informative manner.
• Maintain thorough knowledge of food and Palmetto Superfoods recipes.
• Uphold full acknowledgment and understanding of the brand's Employee Handbook (EHB) and Standard Operating Procedures (SOPs), leading by example in adhering to all operational standards.
• Prepare all food items accurately, timely, and in a sanitary manner following established procedures.
• Ensure proper food prep, storage, and rotation procedures are followed, maintaining freshness and minimizing waste.
• Monitor and track food quality throughout the shift.
• Complete all opening and closing duties efficiently.
• Maintain cleanliness of the kitchen, lobby, dining area, and exterior at all times; wash and organize all kitchen tools (e.g., blenders, containers).
• Receive, organize, and put away deliveries in a neat and orderly fashion.
• Follow all sanitation and safety guidelines.
• Practice cost-saving measures and efficient use of resources with inventory management.
• Stay punctual and take scheduled breaks appropriately.
• Handle unexpected or special situations with professionalism.

• Lead by example and supervise shift operations to ensure smooth and timely service.
• Assign duties and workstations to team members based on operational needs.
• Train new team members in food preparation, service, sanitation, and safety procedures.
• Observe and evaluate team performance to ensure adherence to quality and service standards.
• Foster clear communication among team members and with managers to ensure accurate, timely order preparation and shift coverage.
• Report important updates or issues directly to the General Manager promptly.
• Ensure a positive, cooperative, and team-oriented work environment.

• Deliver excellent customer service by maintaining a polite, positive, and helpful attitude at all times.
• Accurately inform guests of wait times and product details.
• Assist with ringing up orders, responding to text support, and answering phone orders.
• Address customer concerns or complaints promptly and ensure satisfaction.

• Minimum 2 years of supervisory or leadership experience in a customer-facing or food service environment.
• Proven ability to lead teams, efficiently delegate tasks, and uphold high operational and service standards.
• Strong communication, interpersonal, and problem-solving skills.
• Food Safety Manager Certificate is required prior to employment.
• Experience with basic computer functions and POS systems, including handling order receipts and digital communication platforms.
• Ability to expedite and complete orders quickly and accurately, ensuring a high level of customer satisfaction.
• Excellent customer service skills, both in person and through digital communication; a positive and engaging personality is essential.
• Must be able to stand for extended periods, move quickly, and be able to lift up to 25 pounds (e.g., deliveries, supplies).
• Commitment to maintaining health, safety, and sanitation standards at all times.
• Must maintain a clean, professional appearance and consistently demonstrate a positive, team-oriented attitude.
• Flexibility with scheduling — shifts may include early mornings, evenings, weekends, and holidays (7 AM to 9 PM).
• Open availability is strongly preferred.
• Must hold a valid Food Handler Permit at the time of hiring.
• Must be able to provide employment references and complete a reference check as part of the hiring process.

• 401k Match.
• Discounted Membership to Crunch Fitness Gyms.
• Health Insurance for Full-Time Employees.
• Commuter Reimbursements when applicable.
• Access to Social/Influencer Events such as Outside Lands (Based on Employee Performance).
• Access to Sport Events such as Warriors, and Concerts at Chase Center (Based on Employee Performance).